The quantity of data a business is required to manage has grown drastically, creating extraordinary levels of management challenges for IT professionals. IT Infrastructure Library (ITIL) management practices address these challenges.
The ITIL Intermediate : Planning, Protection and Optimization (PPO) Certificate is a separate qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.
The purpose of this training module, followed by an exam and certificate is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the
Following key ITIL process and role areas:
- Capacity management
- Availability management IT service continuity management (ITSCM)
- Information security management
- Demand management