ITIL INTERMIDATE OPERATIONAL SUPPORT and ANALYSIS is the set of techniques and tools for carrying forward the process improvement which was once developed by Motorola in 1986. It is one of the most ventral and successful business strategies at General Electric in 1995 and it is mostly used in most of the industrial sectors. For the increase in the variability in manufacturing it is the process outputs by identifying and removing the causes and defects under the business process with the intention to make everything in the right way. It holds the strong features that are:-
- There is a need of continuous efforts to achieve stable and predictable process and to reduce the process variation as well.
- The business processes that may have characteristics that can be measured, analyzed, controlled and improved at the time of manufacturing.
- Achieving sustained quality improvements.
After considering all the above points you also need to submit a project to get your certificate of the course.