ITIL-Approved-Examination-OrganizationThe ITIL intermediate MALC course means the ITIL course that managing across the lifecycle. This includes the following things in it:

  • It is 5 days course.
  • This is the final module of the service lifecycle and service capability intermediate courses that lead to the ITIL expert level in IT service management.
  • Through this course the candidates     learn about the following things that are ITIL publications,     focusing on the business, management and supervisory objectives, purposes, functions, processes, activities and on the interfaces and interaction between all the processes under the service lifecycle.
  • This course helps the candidates to successfully clear the exam.
  • There are many affiliated organizations that provide training for this certification course.
  • This course is designed by using an engaging, scenario based approach to learning the basic principles of ITIL.
  • This course is globally valid. The candidate is able to apply for best job in any part of the world.

Course Details

Course Outline

This is 5 days course that includes all the basic concepts related to managing the lifecycle in IT service. This course includes ITIL knowledge also brings additional knowledge and builds skills also that are not covered in Lifecycle or capability courses. This course includes the following concepts that are as follows:

  • Introduction in IT service management business and managerial issues.
  • Management of Strategic changes
  • Risk management
  • Managing the planning and implementing of IT service management
  • Understanding organizational challenges
  • Service assessment
  • Understanding complementary industry guidance and tool strategies
  • It also includes full exam preparation and mock exam.
  • After completing the course the candidate is able to get the certificate after successfully completing the exam.
  • This is the global course the     candidates can apply for this course from anywhere from their homes only through online classes or E-learning.

Best Suited For

This certification course is good for everyone and helps the candidate to make the best career through this certification. There are some candidates who are benefitted most. These are as follows:

  • For those candidates who require a     business and management level understanding of the ITIL service lifecycle and also wants to know that how it may be implemented to enhance the quality of IT service provision within an organization.
  • This is benefitted for those candidates who are seeking the ITIL Expert service management     certificate.
  • For those candidates who are seeking progress towards the ITIL masters in IT service management.
  • This course also provides the benefit of 35 hours of contact education towards PMI PMP certification or recertification.
  • The experienced candidates are more benefitted as compare to the fresh candidates.
  • The candidates who want to     increase their knowledge in the IT service management field can go for this certification course.


There is not any particular eligibility criterion for the candidates who want to make their career in IT services. This means that all the candidates of any caste, creed, religion or sex can apply for this certification exam.

  • The candidates must have 2 credits     from ITIL v3 or foundation course and 15 credits they can obtain from ITIL intermediate qualification. Total 17 credits required for this certification course.
  • Holders of ITIL Expert certificate in IT service management are also eligible.
  • Before attending the course related to this certification the candidates must show the photocopy of all the credits that they have passed.
  • One important point is that the candidate should have ITIL foundation in service management     certificate before applying for this certification.
  • There are many courses related to this ITIL. All the beneficial for the candidates.
  • The candidate can choose the correct one as his or her career option.
  • If the candidates having some work experience that will be preferable otherwise freshers also apply for this course.
  • The candidates having keen interest in this IT service field can apply for this certification course.


After clearing 5 days training course the candidates are able to apply for the exam related to this certification and after successfully completion of this exam the candidates get certified from this certification. This certification includes the following things:

  • This certification is globally valid which means that the candidates can apply anywhere in the world for the job.
  • This certification is lifelong valid.
  • Before applying for this certification course one should clear the ITIL foundation course.
  • This certification proves that the certified candidates are able to manage the planning and     implementation of IT service management.
  • The certified candidates are also able to understand organizational challenges.
  • Through the knowledge of this certification course the candidates understand the complementary industry guidance.
  • For getting the certification the candidates should clear the 2 hours exam successfully with 70% of marks.
  • The questions come in the exam are case study based.
  • After clearing the exam the candidate can get the certification within 7 to 10 days of exam.


The certified candidates have the full knowledge related to this course so, they can apply anywhere in the world for the job and get good salary package. This course is beneficial for all. This certification benefits are as follows:

  • The certified candidates have better job options with handsome salary in hands.
  • Through this certification the candidates offered with credits towards becoming an ITIL expert.
  • This certification also improves the job performance. The promotion chances increased after get certified from this certification.
  • Through this certification the candidate also demonstrates the understanding of managing across the lifecycle.
  • This certification also enhances one’s understanding of the IT infrastructure library.
  • The pays related to the job is also very high for the certified candidates.
  • The candidate gets a good career growth in IT services.
  • This certification is applicable for everyone and has proved a good growth in the candidate career.
  • The experienced candidates are more benefited from this certification course.


There are several frequently asked questions related to this certification. Some are given below:

  1. What is ITIL intermediate MALC course?MALC stands for managing across the lifecycle. This course focuses on the ancillary knowledge required to implement and manage the necessary IT services.
  2. What is the duration of the course?5 days
  3. What is the eligibility criterion for this certification?Only this course required total 17 credits from ITIL v2 or v3 qualifications.
  4. Is any electronic gadgets allow in the exam room?No, not allowed.
  5. What percentage is required to successfully clear the ITIL intermediate service strategy exam?The candidates must achieve 70% marks in the exam.
  6. Is this certification valid globally?Yes, this certification valid globally.
  7. Is this course available online also?Yes, from many repudiated organizations this course is available online also.
  8. How does the candidate get the certificate copy?If the candidate is a online candidate so he get the softcopy through mail and for classroom training candidates the organizations provide both hard and soft copy.
  9. How much time it will take for certification?Once clearing the exam successfully the candidates can get the certificate after 7 to 10 days of the exam.
  10. Is there any expiry date of this certification?No, it’s lifelong.
  11. Is the training also includes the practice test papers?Yes, this service is only for the benefit of the candidates.
  12. Is there any extra fee for the exam?No, this exam fee includes in the course fees only but through online process there are two packages with exam or without exam.
  13. Who are instructors here?Instructors are those teachers or mentors that help the candidates to learn the course easily and help them in any query related to the course.
  14. For whom this course is best suited?This course is best suited for those candidates who require a business and management level understanding of the ITIL service lifecycle and also wants to know that how it may be implemented to enhance the quality of IT service provision within an organization. This is benefited for those candidates who are seeking the ITIL Expert service management certificate.
  15. What is the career growth of this certification?As this course is globally valid so there are many options with the candidates to apply anywhere in the world on high designations and with handsome salaries.

Delivery Modes


This classroom training is for those candidates who willing wants to attend the interactive sessions of the classroom under the guidance of the full experienced trainers or instructors. It includes the following things:

  • This is 5 days classroom training.
  • Through this training the candidates get the hardcopy of the whole course.
  • Exam tips and tricks provided by the experienced instructors to the candidates.
  • It helps the candidates to learn the whole course related to ITIL intermediate MALC.
  • There are many interactive classroom workshops for the benefit of the candidates.
  • There are many repudiated organizations that offer this training to all the candidates.
  • At the end of certification training course, many organizations also offers 45 hours PMI PDU certificate to the candidate.
  • In classroom training the candidate can directly interact with their fellow friends, well experienced trainers and other delegates.


This training is beneficial for those candidates who want the full benefit of the classroom training but because of some circumstances they are not able to attend the classes. So, this will work as a live virtual class for those candidates. It includes the following features:

  • This training is offered by many repudiated organization in the whole world.
  • This is an interactive online session with the instructor and other delegates who are involved in this course training.
  • In this the candidate can directly interact with the trainer on the internet.
  • It provides easily access to the online course.
  • The candidate can learn the things from anywhere and at any time depends upon the candidate suitability.
  • Candidates get 5 credits after successfully qualifying the ITIL MALC exam.
  • It provides many practice test papers online for the benefit of the candidates.


The electronic learning process is very famous for those candidate either who do not get time from their household activities or for those candidates who are working somewhere. The features of this E-learning are:

  • The candidates learn the whole course online only by purchasing the package from the certified site.
  • Through this the candidates can learn the concepts from anywhere and at anytime depends upon the suitability of the candidate.
  • This process is flexible process for the candidate.
  • After completing the course study the candidate can apply for the exam also related to this     certification.
  • It also offers many online practice test papers to revise the whole course.
  • It also includes many online quizzes conducted by the full trained instructors for the benefit of the candidate.
  • If there is any query regarding any concept the candidate can directly ask to the instructor through live chat.


ITIL intermediate MALC course is one of the ITIL service lifecycle modules. There are many organizations that provide training related to these courses and also provides the practice tests also with this certification course. The benefits of these practice tests are given below:

  • The candidate is able to revise the whole course at a glance.
  • The candidate should come to know that where he or she stands in case to knowledge related to this certification course.
  • The candidate also comes to know about the criterion of the question paper.
  • The candidate comes to know about his or her weak points and on which thing he has to focus more.
  • These practice tests are conducted by the full experienced trainers for the benefit of the candidates only.
  • The practice tests offered online also for the online or E-learning candidates.
  • In classroom training also this course provides lots of practice tests related to this course.

Related Courses