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ITIL-Approved-Examination-OrganizationThis ITIL intermediate service design course is of 2 days. This course includes the following things. Those are as follows:

  • This course helps the candidate to prepare for the exam related to ITIL service design.
  • Through this course the candidates can define the goal, objectives and scope of service design.
  • Also helps the candidates to outline the key activities for service design processes.
  • Through this course the candidate can enhance the quality of IT service provision within an organization.
  • Also helps in measuring the SD using critical success factors and key performance indicators.
  • This course available through classroom training or through online classes.
  • This course also includes many workshop activities that analyzing sourcing activities and many more things like drafting service level requirements, daily review sessions and exam practices and also considering the SD interfaces across the lifecycle.

Course Details

Course Outline

This 3 days course includes the following concepts study related to ITIL intermediate service design course. These are as follows:

  • Introduction and overview
  • Key services design principles
  • Service design processes
  • Primary activities of service     design
  • Organizing service design
  • Service design and technology
  • Implementation challenges and risks.
  • This course also includes service design certification exam as well as overview maps that illustrate     the ITIL lifecycle stages, serving to reinforce key concepts and     functioning also as valuable reference tools.
  • This is the global certification course means the candidates can apply anywhere for the job after successfully completing this certification course.
  • The candidates can apply for this course from their homes also through online process.
  • This course also gives the much better career growth to the certified candidates as compare to the other professional courses.
  • The candidates can apply anywhere     and get good package also after becoming certified.
  • There are many private institutes     many that provide the training for this course.

Best Suited For

This certification course is good for everyone and helps the candidate to make the best career through this certification. There are some candidates who are benefitted most. These are as follows:

  • Capacity managers
  • Availability managers
  • Service level managers
  • Business continuity managers
  • Service portfolio managers
  • Supervisory staff
  • IT architects, planners
  • IT consultants, audit managers
  • IT security managers
  • ITSM trainers involved in the     ongoing management
  • Candidates who are keenly interested in knowing the ITIL service design course.
  • Candidates who certified ITIL foundation course can go for ITIL service design certification.
  • The experienced candidates are best benefited from this service design certificate and the IT person who wants to increase his or her knowledge in this field.
  • Candidates who required a detailed     understanding of the ITIL service design stage of the ITIL services lifecycle.


There is not any particular eligibility criterion for the candidates who want to make their career in IT services.

  •         One important point is that the candidate should have ITIL foundation in service management certificate before applying for this certification.
  •         The candidate can also apply for this course in any other country also.
  •         There are many courses related to this ITIL. All the beneficial for the candidates.
  •         The candidate can choose the correct one as his or her career option.
  •         If the candidates having some work experience that will be preferable otherwise freshers also apply for this course.
  •         The candidates having keen interest in this IT service field can apply for this certification course.


After completing this 2 days course the candidate is able to sit in the exam and after clearing the exam the candidate successfully the candidate get certified from this certification and can apply for job anywhere in the world.

  • The candidates come to know about the basic concepts related to the service designing in IT management.
  • After successfully clearing the exam related to this certification the candidates get certified.
  • Through this certificate the     candidates learn all the skills related to the professional manager, coordinating the things, integrated service design into IT service     management.
  • The candidates also come to know     the activities, concepts and principles and also come to know that     how to apply these.
  • For applying this certification one should clear the ITIL foundation certification course in service management.
  • The exam includes the following things: introduction to SD, SD principles, SD processes, SD     technology related activities, organizing for service designing and     many more concepts related to service design.


There are lots of benefits of this certificate. As the candidates after clearing the exam successfully with 70% marks then only they get benefited by this certification. After getting certification in this course the candidates are capable of the following things:

  • It improves quality of services.
  • Reduce total cost of ownership (TOS)
  • Improves consistency of services.
  • Enables easier implementation of new or changed services.
  • As this is globally valid so the candidate has many better job options in other countries also.
  • The certified candidates also have basic knowledge of service designing in the IT management.
  • The pays related to the job is also very high for the certified candidates.
  • The candidate gets a good career growth in IT services.
  • This certification is applicable for everyone and has proved a good growth in the candidate career.
  • The experienced candidates are more benefitted from this certification course.


There are several frequently asked questions related to this certification. Some are given below:

  1. What is ITIL intermediate service design course means?Through this course the candidate is able to develop and build IT services as per ITIL processes.
  2. What is the duration of this course?The duration of this course is for 3 days.
  3. What is the eligibility criterion for this certification?The candidates should have the ITIL foundation certificate before applying for this certification.
  4. Is any electronic gadgets allow in the exam room?No, not allowed.
  5. What percentage is required to successfully clear the ITIL intermediate service strategy exam?The candidates must achieve 70% marks in the exam.
  6. Is this certification valid globally?Yes, this certification valid globally.
  7. Is this course available online also?Yes, from many repudiated organizations this course is available online also.
  8. For whom this course is best suited?This course is best suited for the following candidates: capacity managers, availability managers, service level managers and for many more.
  9. Is the training also includes the practice test papers?Yes, this service is only for the benefit of the candidates.
  10. Is there any extra fee for the exam?No, this exam fee includes in the course fees only.
  11. What is the validity of this certification?This certification is lifelong valid.
  12. How much working experience should be required for this certification?Minimum 2 years working experience in IT servicing field.
  13. What is the career growth of this certification?As this is globally valid so there are many options with the candidates to apply anywhere in the world on high designations and with handsome salaries.
  14. What are instructors here?Instructors are those teachers or mentors that help the candidates to learn the course easily and help them in any query related to the course.
  15. After successfully clearing the exam when will the candidate received certificate?After 7 to 10 days for the date of exam.

Delivery Modes


This classroom training is for those candidates who willing wants to attend the interactive sessions of the classroom under the guidance of the full experienced trainers or instructors. It includes the following things:

  • This is 2 days classroom training.
  • Through this training the candidates get the hardcopy of the whole course.
  • Exam tips and tricks provided by the experienced instructors to the candidates.
  • It helps the candidates to learn the whole course related to ITIL intermediate service strategy.
  • There are many interactive classroom workshops for the benefit of the candidates.
  • There are many repudiated organizations that offer this training to all the candidates.
  • At the end of certification training course, many organizations also offers 24 hours PMI PDU certificate to the candidate.
  • In classroom training the candidate can directly interact with their fellow friends, well experienced trainers and other delegates.


This training is beneficial for those candidates who want the full benefit of the classroom training but because of some circumstances they are not able to attend the classes. So, this will work as a live virtual class for those candidates. It includes the following features:

  • This training is offered by many repudiated organization in the whole world.
  • This is an interactive online session with the instructor and other delegates who are involved in this course training.
  • In this the candidate can directly interact with the trainer on the internet.
  • It provides easily access to the online course.
  • The candidate can learn the things from anywhere and at any time depends upon the candidate suitability.
  • Many organizations offer 45 hours PMI PDU and online classes programs to those candidates who get certified successfully.
  • It provides many practice test papers online for the benefit of the candidates.


The electronic learning process is very famous for those candidate either who do not get time from their household activities or for those candidates who are working somewhere. The features of this E-learning are:

  • The candidates learn the whole course online only by purchasing the package from the certified site.
  • Through this the candidates can learn the concepts from anywhere and at anytime depends upon the suitability of the candidate.
  • This process is flexible process for the candidate.
  • After completing the course study the candidate can apply for the exam also related to this     certification.
  • It also offers many online practice test papers to revise the whole course.
  • It also includes many online     quizzes conducted by the full trained instructors for the benefit of the candidate.
  • If there is any query regarding any concept the candidate can directly ask to the instructor through live chat.


ITIL service design course is one of the ITIL service lifecycle modules. There are many organizations that provide training related to these courses and also provides the practice tests also with this certification course. The benefits of these practice tests are given below:

  • The candidate is able to revise the whole course at a glance.
  • The candidate should come to know that where he or she stands in case to knowledge related to this certification course.
  • The candidate also comes to know about the criterion of the question paper.
  • The candidate comes to know about his or her weak points and on which thing he has to focus more.
  • These practice tests are conducted     by the full experienced trainers for the benefit of the candidates only.
  • The practice tests offered online also for the online or E-learning candidates.
  • In classroom training also this course provides lots of practice tests related to this course.

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